Coastline Longevity — Refund & Return Policy

Last Updated: May 21, 2026

At Coastline Longevity, we stand behind the quality, purity, and efficacy of our wellness and longevity formulations. We want you to feel entirely confident in your purchase and your journey toward optimized health. Because individual responses to wellness regimens vary, we proudly offer a transparent, customer-centric satisfaction policy tailored for modern digital commerce.

The Coastline 60-Day Money-Back Guarantee

If you are not entirely satisfied with your purchase, you are eligible for a full refund of the product purchase price within sixty (60) days from the date of delivery. No convoluted hurdles—just let us know, and we will issue your money back.

1. Scope of the Policy

This Policy applies exclusively to products purchased directly through our official Shopify online store (coastlinelongevity.com). Purchases made via unauthorized third-party retailers, physical stockists, or external marketplaces are subject to those respective platforms' return terms and are not covered under this agreement.

2. Refund Eligibility Criteria

To qualify for a full refund under our 60-day guarantee, customers must fulfill the following parameters:

• Notification Window: You must contact our Support Team within sixty (60) calendar days from the date tracking shows your order was delivered.

• Satisfaction Statement: You must explicitly state that you are dissatisfied with the product performance, experience, or attributes, and request a reversal of the transaction.

• Limitation per Customer: To mitigate fraudulent activity and bad-faith policy exploits, the 60-day money-back guarantee is strictly limited to one (1) refund per formulation/SKU per household. Subsequent orders of the same product do not qualify for a satisfaction refund.

3. Product Condition & Return Shipping Procedures

We treat used and unused inventory differently to minimize environmental waste and maximize your convenience:

• If the product has been opened or used: You do not need to ship the remaining product back to us. Upon verifying your order details, we will initiate your refund directly. Feel free to discard or recycle the container responsibly.

• If the product is unopened or completely unused: As part of our standard inventory tracking and safety compliance, we may request that you return the unopened item(s) to our fulfillment facility.

  • If a physical return is requested, Coastline Longevity will provide you with a pre-paid return shipping label via email.

  • There is absolutely zero return shipping or restocking cost to you. You must safely package the item, apply the issued label, and drop it off at the designated carrier location within fourteen (14) days of receiving the label.

4. How to Initiate Your Refund

To start your request, please follow this straightforward process:

1. Send an email to our support desk at support@coastlinelongevity.com with the subject line: Refund Request - [Your Order Number].

2. Include your full name, Shopify order number, the email address associated with the purchase, and a brief explanation of why the product did not fit your longevity routine. (Your feedback is vital to our product development team).

3. Our team will assess the request within 2–3 business days and respond with confirmation of your direct refund or provide your pre-paid shipping label if the item remains unused.

5. Processing Timelines

Once approved (or upon receipt of the returned package at our warehouse, if a return label was issued), your refund will be processed immediately. Credit will be applied automatically to your original method of payment (e.g., credit card, PayPal, Shopify Payments). Please note that financial institutions typically require 5 to 10 business days to post the credit to your account statements.

6. Exceptions & Exclusions

• Shipping Costs: Original shipping fees paid at the time of purchase (if applicable for expedited or international delivery services) are non-refundable.

• Damaged or Incorrect Items: If your product arrives structurally damaged, broken, or if you received an incorrect variant, please notify us immediately within 7 days of delivery. We will expedite a complimentary replacement order out to you at no additional cost.

Contact Us

For all satisfaction guarantees, return labels, and compliance queries, reach out through the channels below:

• Email Support: support@coastlinelongevity.com

• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

• Live Chat: Available natively on our Shopify storefront

Legal Disclaimer & Shopify Compliance: Coastline Longevity reserves the right to unilaterally modify, amend, or terminate this Refund and Return Policy at any time to comply with local, state, and federal regulations or to prevent systemic policy abuse. Any modifications will be updated directly on this page and apply to purchases made following the date of publication. This policy is structured to comply with Shopify Merchant Terms of Service and standard consumer protection laws regarding consumer cancellation windows.